Refund policy

Effective Date: August 10, 2026

At 1oneclick.shop, we want you to have a positive shopping experience. If you receive a defective or damaged product, please contact us and we will be happy to assist you.

1. Returns

We accept returns for defective or damaged items within 14 days of the date you receive your order.

To be eligible for a return, the item must:

  • Be defective or damaged upon arrival.

  • Be reported to us within 14 days of delivery.

  • Include your order number and relevant details about the issue.

  • Include clear photos or videos showing the defect or damage when requested.

We may ask for additional information to assess the issue before approving a return or refund.

2. Non-Returnable Items

Items that are not defective or damaged may not be eligible for return or refund.

Certain products may also be non-returnable due to their nature, hygiene requirements, customization, or other applicable restrictions. If a product has specific return conditions, those conditions will be stated on its product page or communicated before purchase.

3. Damaged or Defective Items

If your order arrives damaged or the product is defective, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the problem

  • Photos or videos clearly showing the defect or damage

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.

4. Refunds

Once your return or defective-item claim has been approved, we will process your refund to the original payment method, where applicable.

The time it takes for the refund to appear in your account may depend on your payment provider or financial institution.

5. Return Shipping

If an item is confirmed to be defective or damaged, we will provide instructions regarding the return process and, where applicable, the return shipping arrangements.

Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.

6. How to Request a Return or Refund

To request a return or refund for a defective or damaged item, contact our customer support team at:

Email: contact@1oneclick.shop

Please include your order number, a description of the issue, and photos or videos of the defective or damaged product.

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store: 1oneclick.shop
Email: contact@1oneclick.shop

We reserve the right to review each return and refund request and determine the appropriate resolution in accordance with this policy and applicable consumer protection laws.